Dental visits are on the to-do list of most people just like tax returns are; technically essential, but never followed through. You know you should go. You simply continue to find useful things to do on a Tuesday afternoon. And that is different when you discover the correct practice at Roseneath Dental Practice.
Initial visits to this place are different at once. The clinical detachment which is common is not present. No one hurries you through a six-minute meeting, writes something that you can not understand, and directs you to the checkout. Your concerns get airtime. Your dental history is appropriately attended to. The employees interact the way they desire to assist – radical idea, seemingly.
Therapies are on both ends of the spectrum. Hygiene clean, check ups, teeth whitening, composite bonding, crowns, bridges and implants. Be it that you bit into something you should have, or you have been carefully sewing your lips together in all the group photos in the last ten years, there is an actual solution to this problem. Straightforward, no fluff.
Something worth knowing: dental and general physical health relate to each other in a much closer way than the patient typically thinks. Gum disease is recorded to be related to heart disease, including the risk of stroke, and complications of diabetes. It doesn’t stay local. Preventative care or that which finds the issue at the first stage and not at the fourth one is considered as a serious priority here and not an afterthought at the end of a cleaning session.
The particular mention is given to anxious patients as they should be. Fear of dentists is ubiquitous, justified, and often overlooked by those professionals who have lost the memory of what a waiting area is like to the patient. The natural reaction is avoidance – and it makes everything even worse in the long run. The style of communication in this case is relaxed, straight forward and does not condescend on the patients making them feel stupid. Ask a question. Ask ten. Nobody sighs.
Technology and equipment influence the results more than most of the patients understand. The correct imaging detects problems in decay, structure and bone earlier. The sooner it is spotted, the easier it is treated. Less complicated treatment translates to reduced time, reduced pain and reduced bill. Everyone wins.
The difference between a practice that one would not remember and the one that is worth referring to is not the decor of that waiting room or the brand of toothpaste on the sample bags. It is whether patients walk away feeling that they have been heard, assured that they have been treated and they are ready to come back.
People come back here.
That is all that the glossy brochure never quite gets round to doing.